Privacy Policy

1. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide, including:

• Full name and email address
• Account credentials (username and password)
• Payment information (processed securely through our third-party payment provider — we do not store full card details)
• Profile information and preferences you choose to provide
• Communications you send us, including support requests

Information Collected Automatically

When you use our Service, we automatically collect certain technical and usage information:

• Study progress, quiz performance, and learning activity data
• Device type, operating system, and browser type
• IP address and general location data (country/region level)
• Pages visited, time spent, and interaction patterns
• Referral source and session data

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide, operate, and maintain our Service
• Personalize your learning experience and track your exam preparation progress
• Process transactions and send related confirmations and receipts
• Send you service-related announcements, updates, and security alerts
• Send marketing and promotional communications (you may opt out at any time)
• Respond to your inquiries, comments, and support requests
• Analyze usage trends to improve our Service and develop new features
• Detect, prevent, and address technical issues, fraud, and abuse
• Comply with applicable legal obligations

3. Legal Basis for Processing (EEA, UK & Switzerland Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data under the following legal bases:

• Contractual necessity: To provide the Service you have signed up for
• Legitimate interests: To improve our Service, prevent fraud, and conduct analytics
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To comply with applicable laws

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following limited circumstances:

• Service Providers: We share information with trusted third-party vendors (such as payment processors, cloud hosting providers, email delivery services, and analytics platforms) who perform services on our behalf. All vendors are bound by contractual obligations to handle your data securely and only for specified purposes.
• Legal Requirements: We may disclose information when required by applicable law, court order, or in response to valid requests by government or law enforcement authorities.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change via email or a prominent notice on our website.
• Protection of Rights: We may disclose information where necessary to protect the rights, property, or safety of TherapyExams, our users, or others.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. When your account is deleted or upon your request, we will delete or anonymize your personal information within a reasonable timeframe, unless we are legally required to retain it. Aggregated, anonymized data (which cannot identify you) may be retained indefinitely for analytics purposes.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for the Service to function (e.g., login sessions, security tokens)
• Analytics Cookies: Help us understand how users interact with our Service (e.g., Google Analytics)
• Preference Cookies: Remember your settings and personalization choices
• Marketing Cookies: Used to deliver relevant ads and track campaign effectiveness (where applicable)

You can control cookie settings through your browser preferences or through our cookie consent tool. Note that disabling certain cookies may affect the functionality of our Service.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Objection / Restriction: Object to or request restriction of certain types of processing
• Data Portability: Receive your data in a structured, machine-readable format (EEA/UK users)
• Withdraw Consent: Withdraw consent at any time for consent-based processing
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time via the unsubscribe link or by emailing support@therapyexams.com

California Residents (CCPA): You have the right to know what personal information we collect, to request deletion, and to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at privacy@therapyexams.com.

To exercise any of these rights, please contact us using the details in Section 11. We will respond to verified requests within 30 days.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including India and the United States, where data protection laws may differ. When transferring data from the EEA or UK, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure your data is adequately protected.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption of data in transit (SSL/TLS), access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use a strong, unique password for your account.

10. Children's Privacy

Our Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately at privacy@therapyexams.com and we will take prompt steps to delete such information.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by sending an email notification to the address associated with your account. We encourage you to review this policy periodically.

13. Contact Us